E-government Maturity Model by Growth Level of E-services Delivery

  • David Zautashvili


E-government as a concept of governance implementation is a key element aimed
at broader information transformation of society. The article proposes e-government
definition and considers e-government types and characteristics. Very important is the
question of assessing the progress of e-government. The most conventional system of
e-government maturity evaluation is the assessment of e-services provision level. The
article presents a four-stage e-government maturity model comprising: Web-presence,
Enhanced web-presence, Transaction, E-democracy. The article confirms that the final
stage of e-government evolution is an e-democracy and also presents some evidence
for explaining the given evolution.