Development of a Decision Support System for University Administration: Integrating Business Process Management and Multidimensional Data Analysis

Abstract

The paper provides an overview of decision support systems to demonstrate their role in supporting decision-making in university administration. Enhancing university performance and modernizing university administration must be top priorities for university leaders and decision-makers since quality is the foundation that supports innovation. Good decision-making is the first step towards efficiency and quality in the academic setting. The article’s main topic is developing IT solutions to support decision-making business processes of student admission. By utilizing models of university business processes and applying business intelligence principles, with the support of multidimensional data analysis, it can be effectively introduced and integrated. The study attempts to provide selection criteria for selecting a development environment for creating a support system focused on university management based on data from the student information system database and the author’s personal experience. The contributions include creating OLAP analytical models and a data warehouse model to support university managerial decisions.